BOOKINGS -  NEW CLIENTS

Advanced bookings are essential. New clients may find they will need to potentially wait 6-8 weeks for their first booking due to high demand. we recommend booking 1-2 appointments ahead if you require a specific day or time.

We require all new clients to contact us prior to booking online (unless booking for a consult) so that they are booking the correct services for their hair needs and dont be disappointed at the time of their appointment if a booking error was made for their required service

All new clients are required to complete a New Client Form which is sent via sms link, BEFORE attending their appointment. 

Clients may also receive other forms to complete depending on the type of service booked in order to gather other information or consent for the booking. 

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BOOKINGS  - EXISTING CLIENTS

We strongly recommend to continue booking 1-2 appointments in advance to ensure you have the days and times you need. If you are booking online and cannot find your usual service or day/time please contact us to see how we can help you

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GUESTS/FAMILY/KIDS

We all love a support person, and we can understand that booking an appointment around caring for kids can also be tricky. Unfortunately due to the cost of equipment in salon, limited space and chemcials around, we kindly ask that you attend your appointment alone. We would hate for your guest to be constantly shuffled around the salon due to lack of space and would also hate if any equiment became broken or injured a little one in the salon too. If you are currently breastfeeding or have a little one under 12months that can sit comfortably in a pram for the duration of your appointment please tell us in advance so we can allow additional time for stopping or allocate a station that has extra room

 

REMINDERS

You will receive an sms reminder approx 48 hours before your scheduled appointment.

You MUST respond to this sms within 48hrs of receiving it to avoid our system automatically cancelling your appointment and offering it to someone on our wait list. Fees will be charged accordingly should we not hear from you.

 

CANCELLATION POLICY, DEPOSITS AND FEES.

We have a STRICT 24hr notice cancellation policy on standard appointments and 48hr cancellation policy for large or corrective service bookings. 

Failure to comply with these policies will result in fees being charged or deposits being used in place of a fee.

 

If you no-show to your appointment without contacting us then 50% of your estimated booked service will be charged.

If you have not provided your card details, this fee will be added on to your next booked appointment or you may be asked to pay the fee PLUS a deposit before re-booking.

Failure to contact us or respond to our attempts to rectify a missed appointment or unpaid fees may result in authorities being contacted.

All we ask is that you respect our time and give us the notice required above in order to be able to fill empty slots

 

24HR CANCELLATION

You MUST contact us no later than 24hrs prior to your appointment time if you wish to cancel or reschedule or a fee will be charged. 

We understand that life can be unpredictable and things pop up that can be out of your control however this policy is in place to protect the time and income of our stylists and business. If you have provided your card details as part of a new client form, your card will be charged in accordance with how much time has been notified for cancellation (10-50%) 

 

48HR CANCELLATION

Larger bookings or Corrective services require a deposit upon booking. Your appointment will not be booked until the deposit is received so the slot may remain open to those willing to pay and hold their appointment immediately. 

If in the case you do not provide 48rs notice of cancelling or rescheduling your appointment your deposit will be used as a cancellation fee and you will be asked to pay a new deposit upon rebooking.

 

RESCHEDULLING

We will reschedule your appointment for you for a maximum of 3 times. If you contact us after the 3rd time for a 4th rebooking of the SAME appointment then any deposit paid will be forfeited and we unfortunately will not rebook you again. Our salon is extremely busy with a wait list of clients that would die for your appointment and taking these slots just for them to be cancelled is not fair on those that do the right thing.

 

DECEMBER BOOKINGS

ALL CLIENTS, new and old are required to pay a non-refundable $50 deposit for bookings made between 1st and 31st December inclusive.

Due to this month being in extreme high demand for bookings, our staff working extra hours to accommodate and previous years in which we have had a MASSIVE amount of clients screaming for a slot and then rescheduling it, we have put this policy in place.

If you book a December appointment and either cancel it or reschedule it for an earlier (nov) or later (jan) appointment, your deposit will be forfeited.

 

REFUNDS AND REDOS

Please know that we will always try our hardest to deliver the results you are wanting and it is never our intention to give you something you are unhappy with.

We are open with our communication and ask that you reach out as soon as possible with any issues.

Many reasons may effect predicted or usual results including underlying issues in the hair, previous hair care and colour history or simple accidental human error (yes us hairdressers are humans and we do, from time to time, make mistakes like normal people)

If you are unhappy with anything from your service we allow a 7 day re-do policy where we are given the opportunity to rectify any issues that occurred within your appointment, free of charge,  - within 7 days of the original appointment time -  You may request the same stylist or a different one to do this and we will try our hardest to accommodate a suitable appointment time within our capable means to rectify this issue.

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If you contact us outside of the 7 day grace period, attempt to fix the hair yourself/have someone else fix it before allowing us the opportunity to sight or fix the hair ourselves then any fix ups from that point on will be at the cost of the client.

 

Due to the nature of the work we do at our particular salon, we do not offer refunds for any work done in salon due to the time, care and skill taken to produce our work.

 

We welcome any feedback , positive or negative,  regarding our work, staff, salon or anything else you may wish to chat about. Feedback provides us the opportunity to re-train staff, grow skills, progress as stylists and a business and more importantly improve the overall experience for future services and clients.